Shipping Policy

Thank you for shopping at [Your Company Name]! We are dedicated to providing you with a seamless and pleasant shopping experience, from browsing our candles to the moment they arrive at your door. Here are the details of our shipping policy.

 

Order Processing Time

 

All our candles are carefully hand-poured and inspected to ensure the highest quality. Please allow [1-3] business days for us to process and pack your order.

Processing times may be longer during peak seasons and holidays. We appreciate your patience as we prepare your order with care.

• Business days are Monday through Friday, excluding federal holidays within the United States.

• Orders placed on weekends or holidays will begin processing on the next business day.

 

Shipping Rates & Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Standard Shipping: Typically arrives within [3-5] business days after processing.

• Expedited Shipping: Typically arrives within [1-2] business days after processing.

[Optional: Add your free shipping offer here, for example:] We offer FREE standard shipping on all domestic orders over $[75].

Please note that delivery times are estimates provided by the shipping carrier (e.g., USPS, UPS) and are not guaranteed. Delays can occur due to weather, carrier issues, or high order volumes.

 

Shipment Confirmation & Order Tracking

 

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours.

 

Damaged or Lost Packages

 

We take great care in packaging our products to prevent damage. However, if your order arrives damaged, please contact us within [7] days of delivery.

To help us resolve the issue quickly, please email us at [Your Email Address] with:

1. Your order number.

2. A photo of the damaged product and the packaging.

We will work with you to send a replacement or issue a refund.

[Your Company Name] is not liable for any products lost or stolen after being delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier to file a claim.

 

Incorrect Shipping Address

 

It is the customer's responsibility to ensure that the shipping address is entered correctly at checkout. If you notice an error, please contact us immediately at lexirogers7915@gmail.com. We will do our best to update the address before the order ships.

If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the item.

 

Special Consideration: Hot Weather Shipping

 

Our candles are made from natural wax and can be sensitive to high temperatures. During warmer months (typically May-September), we take extra precautions to ensure your candles arrive in perfect condition.

• We may ship orders only on Mondays and Tuesdays to prevent packages from sitting in a warm warehouse over the weekend.

• We may include insulated packaging or cool packs at our discretion.

We recommend tracking your order closely and bringing your package inside as soon as possible after delivery to avoid melting.

 

International Shipping

 

At this time, we only ship to addresses within the [United States]. We do not offer international shipping.

[Alternatively, if you DO ship internationally, use this section:] We ship worldwide! Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. The recipient of the shipment is responsible for all such import fees. [Your Company Name] has no control over these charges and cannot predict what they may be.

 

Contact Us

 

If you have any questions about your order or our shipping policy, please contact us at: lexirogers7915@gmail.com.